Frequently Asked Questions
Everything you need to know about shopping at Ronny Kobo.
When will my order ship?
Orders typically process within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Shipping times vary based on your selected delivery method.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 21 days of the delivery date. Please note that items marked as Final Sale are not eligible for return or exchange.
How do I determine my size?
Each product page features a detailed size guide. Our collections are designed with a contemporary fit; if you are between sizes, we generally recommend sizing up for the best silhouette.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your location and the weight of your order.
Can I modify or cancel my order after it is placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make modifications or cancellations. You may return eligible items once they are received.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Shop Pay installments.